Yocuda Wins Omnichannel Retail Initiative of the Year at the RTIH Awards

Wow - what a night! 

The atmosphere at The HAC in London was electric as the Retail Technology Innovation Hub (RTIH) Awards celebrated another year of remarkable progress in retail innovation. Now in its fifth year, the event brought together some of the industry’s most visionary retailers, technology providers, and digital transformation leaders.

When we were told we were nominated for not one but four RTIH Innovation Awards, we were incredibly honoured. So we were over the moon to discover we had won the “Omnichannel Retail Initiative Of The Year” on the night, for our digital receipt rollout with Longchamp. 

From AI-powered customer experiences to cutting-edge omnichannel solutions, the awards showcased the best examples of how technology is reshaping retail for the modern shopper.

Omnichannel Retail Initiative of the Year Award

This category recognises retail projects that seamlessly connect physical and digital shopping experiences, empowering customers to move effortlessly between store, online, and mobile channels.

The judging panel selected Yocuda’s digital receipt project with Longchamp as a standout example of how innovative technology can unify the in-store and online experience while enhancing sustainability and customer engagement.

Through Yocuda’s solution, Longchamp has accelerated the digitalisation of its store operations, replacing traditional paper receipts with branded, interactive digital receipts that extend the conversation beyond the checkout.

These receipts not only reduce waste, but also enable personalised post-purchase engagement, helping Longchamp to maintain strong customer relationships and create a true omnichannel journey.

Some of the key results included: 

• Over 590,000 digital receipts delivered in one year 

• 73% average open rate

• 5.5% average click-through rate

• Increased personalisation 

• Maintained and improved customer relationships

Download the full Yocuda and Longchamp digital receipt case study here.

Yocuda’s Partnerships Manager, Jamie, proudly collected the trophy on behalf of the team.

“It was such an inspiring evening. Seeing the incredible innovations across the retail industry and being recognised for our work with Longchamp made the night truly special.”

A huge thank you to RTIH, the judging panel, and our incredible partners at Longchamp for their collaboration, trust, and shared vision for a more connected, sustainable retail experience.

And congratulations to all the other finalists and winners who continue to push the boundaries of what’s possible in retail. Find the full list of winners below:

🏆 Bricks and Mortar Innovation 

WINNER: Retail AI

Highly Commended: Lekkerland SE

🏆 Supply Chain Innovation

WINNER: Shoeby and WAIR 

🏆 Payments Innovation  

WINNER: Oh Polly

WINNER: Ecommpay 

🏆 Most Innovative UK Retailer

WINNER: White Stuff and AbsoluteLabs 

Highly Commended: Pharmacy2U and Commerce 

🏆 Most Innovative Retailer (Rest of World)

WINNER: ICA Gruppen, Cleveron and Ingrid

Highly Commended: Sonae MC and Sensei

🏆 Digital Transformation Project of the Year (UK)

WINNER: Currys, Vestcom and SOLUM 

Highly Commended: Sellfware Technology and VJ Technology 

🏆 Digital Transformation Project of the Year (Rest of World) 

WINNER: Harding+ and TPP Retail 

🏆 Customer Experience Excellence 

WINNER: Molton Brown and SAP Emarsys

🏆 Omnichannel Retail Initiative of the Year

WINNER: Longchamp and Yocuda

🏆 AI Innovation (UK)

WINNER: B&Q and Foundit!

🏆 AI Innovation (Rest of World)

WINNER: Legion Technologies 

🏆 Sustainable Retail Innovation 

WINNER: Gander, Iceland and Olio

🏆 Best Data Analytics Driven Retail Initiative

WINNER: Tesco and LiveRamp

🏆 Best Use of Automation in the Retail Sector

WINNER: Sinch and Clarins 

🏆 Technology Vendor of the Year (UK) 

WINNER: Barron McCann and Retail Assist

🏆 Technology Vendor of the Year (Rest of World)

WINNER: Hanshow Technology

🏆 Startup of the Year 

WINNER: Zyntrix

WINNER: VenHub Global 

🏆 Technology Implementation of the Year (UK) 

WINNER: Trust Retail and East of England Co-op

🏆 Technology Implementation of the Year (Rest of World)

WINNER: Nextail 

🏆 Best Retailer/Technology Supplier Relationship

WINNER: VoCoVo and Currys 

🏆 RTIH Editor’s Choice Award

Everseen and Tesco

Retail Response and New Look

Varner, Sitoo and Zebra Technologies

Poq and Mamas & Papas

EE

Red Ant

Vista Technology Support and WHSmith

🏆 Overall Winners: 

Tesco and LiveRamp 

VoCoVo and Currys